Although we have future plans to offer our products internationally, at the moment we’re only shipping domestically in Japan.

Yes! We’re proud to say that all of our products are plant-based and inspired by Japanese flora and other rich botanicals. We avoid ingredients that come from animals and we never test on animals.

Currently, we accept the following payment methods: Visa, Mastercard, Amex, Shopify Pay, Google Pay, and Apple Pay. We are also working to provide you with JCB and COD (Cash On Delivery) options soon.

For any customer-support-related questions please kindly e-mail support@ilemjapan.com. For all other inquiries, please visit our general contact page at https://ilemjapan.com/pages/contact-us for more details. 

Please kindly check our Shipping & Refunds page for more details.

Yes, we are! Our team has worked hard to remove any harmful ingredients. Our thorough screening process ensures that we only use the best botanical ingredients. For more information, please kindly visit our ingredient library https://ilemjapan.com/pages/ingredient-library.

Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your providers for review before usage.

All our products are Made In Japan. Our head office is located in Japan (address), and we work with local manufacturers using the best technological resources available. We also make sure that all formulations pass stringent guidelines and testing processes in an effort to only provide you with the best quality.