Do you ship internationally?
Although we have future plans to offer our products internationally, at the moment we’re only shipping domestically in Japan.
Are you plant-based / cruelty-free?
Yes! We’re proud to say that all of our products are plant-based and inspired by Japanese flora and other rich botanicals. We avoid ingredients that come from animals and we never test on animals.
What forms of payment do you accept?
Currently, we accept the following payment methods: Visa, Mastercard, Amex, Shopify Pay, Google Pay, and Apple Pay. We are also working to provide you with JCB and COD (Cash On Delivery) options soon.
I have a question about my order, who can I contact?
For any customer-support-related questions please kindly e-mail email@example.com. For all other inquiries, please visit our general contact page at https://ilemjapan.com/pages/contact-us for more details.
What is your return policy?
Please kindly check our Shipping & Refunds page for more details.
Are you paraben and sulfate free?
Yes, we are! Our team has worked hard to remove any harmful ingredients. Our thorough screening process ensures that we only use the best botanical ingredients. For more information, please kindly visit our ingredient library https://ilemjapan.com/pages/ingredient-library.
Are your products safe to use during pregnancy and breastfeeding?
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your providers for review before usage.
Are your products manufactured in Japan?
All our products are Made In Japan. Our head office is located in Japan (address), and we work with local manufacturers using the best technological resources available. We also make sure that all formulations pass stringent guidelines and testing processes in an effort to only provide you with the best quality.
Other inquiries? Let's chat.
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.
Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org